Return Policy

Return Policy | Taboo Cigars TabooCigars.com TabooCigarBar.com

We do our best to provide you with the highest quality cigars and accessories in perfect condition, as quickly as possible. Every shipment is carefully inspected for quality and accuracy before leaving our properly maintained humidor. If you are not 100% satisfied with your purchase, you may return eligible items within 30 days of receipt of your order for an exchange, merchandise credit, or refund (as outlined below).How to Start a ReturnPlease contact our Customer Service team before returning any items:

Phone: 817-427-1777 or toll-free 877-2CIGAR2 (877-224-4272)
Email: sales@TabooCigars.com (mailto:sales@TabooCigars.com)

Provide your order number and the reason for the return. We will issue return instructions (and a prepaid return label when applicable). Please follow all instructions carefully. Do not ship items back without authorization, as unauthorized returns may be refused or delayed.Returns take 3–10 business days to process from the time your package is received and inspected by our team.Cigars

Boxes or bundles of 20 cigars or more: We allow a 1-stick allowance. The remaining cigars must be returned in good condition to receive full merchandise credit (less original shipping charges). If you try more than 1 stick, pro-rata credit is applied, less shipping charges.
Samplers, 5-packs, and smaller quantities: Must be returned in new, unopened condition to receive full credit. This includes cigars remaining in their original cellophane wrappers.
Please keep the original packaging and any accessories.
Do not return any cut, lit, or smoked cigars — these are not eligible for return or credit.
All returned cigars are inspected upon receipt.

Accessories and Other MerchandiseMost non-cigar merchandise (humidors, cutters, lighters, cases, etc., when available) may be returned within 30 days of receipt for an exchange, credit, or refund, provided the item is new, unused, and in its original packaging (exceptions apply for damaged or defective items).Any promotional or free items that came with your purchase must also be returned, or you will be charged the retail value of those items.Damaged, Defective, or Incorrect ItemsIf you receive damaged, defective, or incorrect merchandise, contact us immediately (within a few days of delivery). We will work quickly to resolve the issue with a replacement or appropriate credit/refund. Photos of the issue are helpful.Important Notes

Original shipping charges are generally non-refundable (except in cases of our error, damaged, or defective items).
Return shipping costs are the customer’s responsibility unless we provide a prepaid label or the return is due to our error.
Refunds (when issued) go back to the original payment method. Merchandise credits are applied to your account.
All sales of certain restricted or final-sale items (if marked) are final.
We ship only to eligible states and require adult (21+) signature confirmation on delivery.
During the holiday season, items shipped between November 1 and December 31 may generally be returned through January 31.

Store Pickup / In-Store PurchasesItems purchased or picked up in our North Richland Hills lounge may be returned in-store (subject to the same condition and time guidelines) during regular business hours.We stand behind the freshness and quality of every cigar that leaves our humidor. If you have any questions about this policy or need help with a return, please reach out — we’re happy to assist.Taboo Cigars 8214 Bedford Euless Rd. North Richland Hills, TX Veteran-owned since 2006 This policy is subject to change. The version posted on taboocigars.com at the time of your purchase applies.